Welcome to Contact Centre Nova Scotia
The Contact Centre Nova Scotia Association (CCNS) is an organization dedicated to the advancement of the Contact Centre profession and industry throughout the province of Nova Scotia. The CCNS was established in 2006 to provide a professional and responsive voice for the Contact Centre Industry.
Thank you for your interest in the Contact Centre Nova Scotia Association. Welcome to our new website, it is still evolving and soon will include an information portal with news on local and national sector events, educational and employment opportunities, and association announcements.
Our Mission
Our mission is to facilitate the exchange of ideas and strategic information to evolve solutions to manage contact centers today.
Objectives:
Our objectives are to advance the connection of contact centers in the province, elevate the profile of the industry, provide a forum for networking professionals, and promote career growth within the contact center industry of Nova Scotia.
Contact Centre Nova Scotia
Congratulates Award Winners
Contact centre employees around Nova Scotia were recognized recently at the 2 nd Annual Associate Awards ceremony held in Dartmouth. President Cameron Bruce presented awards to nine deserving employees who were chosen for their dedication and unique contributions to their lines of business. The award is given to a corporate member’s Top Associate who represents a company’s vision and who meets or exceeds goals. This year participating members who honored employees included Staples, On-Line Support, Xerox, Convergys, and Admiral Insurance. For more information please visit www.contactcentrenovascotia.com.
Pictured: Front row - Left to right: Michelle Fraser (Staples), Susie Williams (On-Line Support, Antigonish), Sandra Parnell (On-Line Support, Liverpool) Lori Murphy (Xerox NA Inside Sales), James Thomas (Admiral Insurance) Back Row – Luke Martin (On-Line Support, Kentville), Heather McKenna (Xerox NA Customer Support Centre), Michael Hebb (Convergys, Dartmouth) Russell Rait (On-Line Support, Dartmouth), Cameron Bruce, President, Contact Centre Nova Scotia.
See more photos of AGM and Awards ceremony
Chronicle Herald Printed Articles
April 3, 2010 Giving Call Centres Credit
July 1, 2010 Not Going Anywhere
Welcome to our new Executive Director
March 2, 2010
Dear Members
It is with excitement and great pleasure that I announce to you that our Association has hired an Executive Director. The position has been filled by Tonya O’Quinn who previously held the Ex Officio role on our Executive. Tonya has tremendous knowledge of the Contact Centre industry both here in Nova Scotia and around the world and will be an excellent asset to us all. The focus of the Executive Director is to propel our mandate forward by spending time each week focused on the goals of the Association. Tonya will integrate with our various committees and will attend Executive meetings.
The Executive made the decision to move forward with this salaried position as we determined it to be critical to our ability to take the Association’s mandate to the next level. As many of you have experienced, a complete volunteer run Association has many challenges as those volunteers have other jobs that often times impede progress. Having Tonya focus time weekly to our Association and its mandate will help our progress and ensure more value is offered to all of us from our Association.
This day we move CCNS to a new chapter in our history and I thank Tonya in advance for all the support she will offer us. Thank you as well to all members of our Association. Your support enables us to continue with our mandate of strengthening our industry here in Nova Scotia. If you have any questions or comments related to this announcement or any other matter related to our Association, please do not hesitate to contact me Cameron.Bruce@xerox.com. Thank you again for your continued support and I look forward to working with you in the future.
Sincerely
Cameron Bruce
President
Contact Centre Nova Scotia Association