Events

How to Make Sales in Hard Economic Times

Consultative, customer-focused selling is always a successful way to close sales and build customer loyalty.  Hard economic times simply magnify the effectiveness of this approach.  During hard economic times, buyers – both consumer and business buyers – are looking for greater value.  There is no better way to win customers’ hearts (and dollars) than to show them how to get more value for the money they are going to (and many times must) spend.

These two short workshops demonstrate practical techniques for engaging customers and closing sales.  These techniques have been proven effective over many years in numerous selling environments and industries.  Sales teams that have applied these techniques have seen doubled conversion rates, increased order sizes and reduced customer churn.  

The focus of these workshops will be to allow you time to learn the techniques, tailor them to your own personal style and situation and practice using them in a safe and fun environment.  The first session will help you create powerful opening statements that engage customers rather than overwhelm them.  The second session will explore ways to close sales and overcome customer hesitation without using “slick” techniques that make customers later have second thoughts.

Deb Watring-Ellis from Clever Rabbit, Inc. will present the workshop.  She has been a sales person herself for over 30 years and has taught thousands of others how to improve their own sales effectiveness.  She has worked with contact centres all over North and South America to create rewarding work environments for employees while providing extraordinary customer experiences.  You can learn more by visiting her website at:  www.cleverrabbit.ca.

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