Become a Member

By joining the Contact Centre Nova Scotia Association you can play a vital role in shaping the future of our industry in the province. As a member you will benefit from networking opportunities, peer, consulting and vendor collaboration, influencing strategy and legislation affecting the industry, and access to the latest information and research.

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Contact Center Nova Scotia Mission

The CCNSA is a dynamic, non-profit organization that serves as Nova Scotia's central resource for industry information, networking and educational opportunities. The CCNSA is proud to promote the industry and enhance the professional identity for its members.

Mission:

Our mission is to facilitate the exchange of ideas and strategic information to evolve solutions to manage contact centers today.

Objectives:

Our objectives are to advance the connection of contact centers in the province, elevate the profile of the industry, provide a forum for networking professionals, and promote career growth within the contact center industry of Nova Scotia.

Upcoming Events

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Latest News

  • National Certification Project Overview
    Contact Centre Canada (CCC) is a non-profit organization dedicated to promoting industry-driven research initiatives within Canadian contact centre vertical markets. By partnering with other industry contributors such as contact centre organizations, associations, vendors, consultants, labour representatives and educational institutions, CCC is fast becoming an industry leader in promoting human resource support and research initiatives.
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  • CCC - Benchmarking Project
    Contact Centre Canada (CCC) is pleased to announce that the National Benchmarking Tool development is underway. Contact Centre Canada, funded by the Government of Canada’s Sector Council Program, is dedicated to identifying and developing industry-driven solutions addressing human resource challenges in the Canadian contact centre industry. The need for a Canadian national benchmarking tool was conceived through consultation with industry stakeholders.
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