News Archive
Contact Centre Canada – National Certification Project Overview
Contact Centre Canada (CCC) is a non-profit organization dedicated to promoting industry-driven research initiatives within Canadian contact centre vertical markets. By partnering with other industry contributors such as contact centre organizations, associations, vendors, consultants, labour representatives and educational institutions, CCC is fast becoming an industry leader in promoting human resource support and research initiatives.
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Contact Centre Canada (CCC) is a non-profit organization dedicated to promoting industry-driven research initiatives within Canadian contact centre vertical markets. By partnering with other industry contributors such as contact centre organizations, associations, vendors, consultants, labour representatives and educational institutions, CCC is fast becoming an industry leader in promoting human resource support and research initiatives.
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CCC - Benchmarking Project
Contact Centre Canada (CCC) is pleased to announce that the National Benchmarking Tool development is underway. Contact Centre Canada, funded by the Government of Canada’s Sector Council Program, is dedicated to identifying and developing industry-driven solutions addressing human resource challenges in the Canadian contact centre industry. The need for a Canadian national benchmarking tool was conceived through consultation with industry stakeholders.
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Contact Centre Canada (CCC) is pleased to announce that the National Benchmarking Tool development is underway. Contact Centre Canada, funded by the Government of Canada’s Sector Council Program, is dedicated to identifying and developing industry-driven solutions addressing human resource challenges in the Canadian contact centre industry. The need for a Canadian national benchmarking tool was conceived through consultation with industry stakeholders.
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2nd Annual AGM…. A success!!!
Contact Centre Nova Scotia recently held its 2nd Annual General Meeting at The Ramada Inn in Dartmouth. The event was a great success and we wanted to extend our appreciation to everyone that was able to attend, especially those who had to travel from out of town to be with us. We had representation from 20 different organizations across the province that make up our industry and also celebrated our first ever Top Associate of the Year Awards. These individuals were recognized for their outstanding performance and contributions to their organizations and we were honored to be able to recognize them in front of their peer groups. We'd also like to thank our guest speaker Colin MacDonald from Clearwater Foods and to Allstream and KRP communications for their sponsorship. CCNS is gearing up for another great year and we look forward to your continued support. Congratulations again to all our award winners for truly making a difference every day!
Contact Centre Nova Scotia recently held its 2nd Annual General Meeting at The Ramada Inn in Dartmouth. The event was a great success and we wanted to extend our appreciation to everyone that was able to attend, especially those who had to travel from out of town to be with us. We had representation from 20 different organizations across the province that make up our industry and also celebrated our first ever Top Associate of the Year Awards. These individuals were recognized for their outstanding performance and contributions to their organizations and we were honored to be able to recognize them in front of their peer groups. We'd also like to thank our guest speaker Colin MacDonald from Clearwater Foods and to Allstream and KRP communications for their sponsorship. CCNS is gearing up for another great year and we look forward to your continued support. Congratulations again to all our award winners for truly making a difference every day!
AGM sees new Executive
Shown left to right in the image: Tonya O Quinn, Russell Jarvis, Dianne Quigley, Debby Vincent, Paula Mason, and Cameron Bruce
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Shown left to right in the image: Tonya O Quinn, Russell Jarvis, Dianne Quigley, Debby Vincent, Paula Mason, and Cameron Bruce
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Associate Award Winners
See the full list of The Associate Award Winners and their presenters below:
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See the full list of The Associate Award Winners and their presenters below:
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HR To GO! - A new tool from Contact Centre Canada
Contact Centre Canada is pleased to announce the release of “HR To GO!”, an on-line recruiting and retention tool tailored to contact centres across Canada. After a year-long development process involving research with dozens of industry experts, this practical, interactive, web-based tool
will be released on February 10. HR To GO! has been designed specifically to help contact centre managers during all stages of the HR process, from recruitment, selection and training to recognition, retention and promotion.
Contact Centre Canada is pleased to announce the release of “HR To GO!”, an on-line recruiting and retention tool tailored to contact centres across Canada. After a year-long development process involving research with dozens of industry experts, this practical, interactive, web-based tool
will be released on February 10. HR To GO! has been designed specifically to help contact centre managers during all stages of the HR process, from recruitment, selection and training to recognition, retention and promotion.“HR To GO!” will be available as of February 10, 2009, at www.contactcentrecanada.ca/hrtogo. For further information, please contact Susan Hilton, Director, Corporate Programs & Communications for Contact Centre Canada, at susan@contactcentrecanada.ca
Admiral Insurance celebrates Grand Opening in Halifax
Headquartered in the United Kingdom, Admiral Insurance is in the business of providing the most comprehensive insurance available. By offering lower premiums, Admiral is lending a cost-effective hand to young drivers, performance car drivers and urban drivers who are confronted by towering insurance rates. It does this through a number of brands, well known in the UK.
Nova Scotia has proven to be a good fit for Admiral. The premier customer service offered by its young, educated staff is a key ingredient to its success in Nova Scotia. As for the future employees of Admiral, they can look forward to joining a dynamic and energetic team whose philosophy is: ‘people who like what they do, will do it better.’
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Headquartered in the United Kingdom, Admiral Insurance is in the business of providing the most comprehensive insurance available. By offering lower premiums, Admiral is lending a cost-effective hand to young drivers, performance car drivers and urban drivers who are confronted by towering insurance rates. It does this through a number of brands, well known in the UK.Nova Scotia has proven to be a good fit for Admiral. The premier customer service offered by its young, educated staff is a key ingredient to its success in Nova Scotia. As for the future employees of Admiral, they can look forward to joining a dynamic and energetic team whose philosophy is: ‘people who like what they do, will do it better.’
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Convergys celebrates their 10th Anniversary at Dartmouth site
From 1998 to 2008, Convergys has reached the 10 year mark in Nova Scotia.
With more than 3,500 employees and four operations in Nova Scotia alone, it comes as no surprise that Convergys is one of the largest private-sector employers in the province; and not to mention, one of the top five largest contact centres in North America.
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From 1998 to 2008, Convergys has reached the 10 year mark in Nova Scotia.
With more than 3,500 employees and four operations in Nova Scotia alone, it comes as no surprise that Convergys is one of the largest private-sector employers in the province; and not to mention, one of the top five largest contact centres in North America.
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