Become a Member

By joining the Contact Centre Nova Scotia Association you can play a vital role in shaping the future of our industry in the province. As a member you will benefit from networking opportunities, peer, consulting and vendor collaboration, influencing strategy and legislation affecting the industry, and access to the latest information and research.

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Resources

White Paper Downloads:

  • CCEOC Best Practices Report V1 - 2008 Edition

Upcoming Events

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Latest News

  • National Certification Project Overview
    Contact Centre Canada (CCC) is a non-profit organization dedicated to promoting industry-driven research initiatives within Canadian contact centre vertical markets. By partnering with other industry contributors such as contact centre organizations, associations, vendors, consultants, labour representatives and educational institutions, CCC is fast becoming an industry leader in promoting human resource support and research initiatives.
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  • CCC - Benchmarking Project
    Contact Centre Canada (CCC) is pleased to announce that the National Benchmarking Tool development is underway. Contact Centre Canada, funded by the Government of Canada’s Sector Council Program, is dedicated to identifying and developing industry-driven solutions addressing human resource challenges in the Canadian contact centre industry. The need for a Canadian national benchmarking tool was conceived through consultation with industry stakeholders.
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